Policy and Procedures – Infinity One Network LLC

Refund Policy

Thank you for visiting our website. We want you to feel comfortable about transacting business with Infinity One Network LLC. Due to the nature of the Infinity One Network LLC business, the accessibility of our products immediately upon purchase, and the monthly commissions paid out to our Customer Acquisition Partner (CAP), there is a strict 30-day refund policy, which begins on the date of your purchase. Therefore, we will not accept any refund requests after 30 days of doing business. If the original purchase included a free trial period, you must cancel your order before the free trial period has expired or within 30 days of the original purchase or whichever time period is greater.

Refunds within the 30-day grace period are not automatically applied to any cancellation requests.

Thirty days is equal to thirty calendar days.

If a Refund is Processed

If a purchase is refunded for any reason, it is understood that the purchaser was not satisfied with the product or service, and we may permanently refuse any future sales to that purchaser. If the purchase is refunded due to a duplicate transaction or similar, the refusal of future purchases may be null and void at our discretion.

All refunds are completed back to the payment form used for product purchase. Infinity One Network LLC is committed to providing each customer with exceptional service.

Should you have a request for a refund, send an email to support@ion.direct

Return Policy

The following points outline the Infinity One Network LLC 30-Day Return Policy Agreement.

Return Period: Infinity One Network LLC offers a 30-day return policy from the date of purchase for eligible products.
Eligibility: To qualify for a return, the product must be in its original, unused condition and in the same packaging as when received. Items showing signs of wear and tear or damage are not eligible for a refund.
Restocking Fee: A 10% restocking fee will be applied to all eligible returns. This fee is intended to cover administrative and inspection costs associated with returned items.
Refund Inquiry Procedure: Customers wishing to initiate a return and request a refund must contact our customer support team by emailing support@ion.direct. In the email, please include your order number, a description of the reason for the return, and pertinent product details. Our customer support team will guide you through the return process.
Return Shipping: Customers are responsible for the cost of return shipping. We strongly recommend using a trackable and insured shipping method to ensure the secure return of the product. Infinity One Network LLC bears no responsibility for items lost or damaged during return shipping.
Refund Process: Following the receipt and inspection of the returned item, Infinity One Network LLC will process the refund within five (5) business days. Refunds will be issued to the original payment method used for the purchase.
Commission Offset for Customer Acquisition Partners: If you are a Customer Acquisition Partner and have earned commissions from the sale of the returned item, please be aware that any commissions earned will be offset from the total refund amount. This adjustment accounts for the commission disbursed at the time of the initial sale.
Exceptions: Certain items may not be eligible for return based on their inherent characteristics or specific manufacturer policies. Please consult our customer support team for any inquiries concerning the eligibility of a specific product for return.
Dispute Resolution: In the event of any disputes or conflicts regarding the return or refund process, both parties agree to attempt to resolve the matter amicably through negotiation and discussion. If a resolution cannot be reached, the matter shall be subject to the laws and jurisdiction applicable in your respective area.

This Return Policy Agreement represents the understanding and agreement between Infinity One Network LLC and the customer regarding the return of products and the associated terms and conditions. By making a purchase with Infinity One Network LLC, the customer acknowledges and accepts the terms outlined in this agreement. Infinity One Network LLC reserves the right to modify or update this policy at its discretion. Customers are encouraged to regularly review the policy for any changes.

Chargeback Policy

When Infinity One Network LLC receives a chargeback notice, the account in which the service was purchased is immediately blocked, and all associated services in the account are terminated. Clawbacks are applied to any commissions earned by any qualifying Customer Acquisition Partner. Infinity One Network LLC always considers chargebacks to be the result of fraud since fraudulent purchases go hand-in-hand with credit card fraud, and immediate termination of all services related to the chargeback is the best way to protect the public from harm.

Chargeback Reversal

To reverse a chargeback, you must contact your credit card provider and issue a chargeback reversal. Reversing the chargeback is the only way to restore a blocked account. Chargeback reversal notices are often sent by postal mail, which can result in days without access to the account or any of its services. Remember, the one and only way to restore a blocked account is to reverse the chargeback. This returns the initial funds to us, cancels the penalty fee we receive, and generally erases any “black marks” on our merchant account against us for the transaction. We do not accept additional payment for services on a different card.

Privacy Policy

What information do we collect?

We collect information from you when you register on our site or place an order.
When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number, credit card information, or social security number, you may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To improve customer service: Your information helps us to more effectively respond to your customer service requests and support needs.

To process transactions: Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever without your consent other than for the express purpose of delivering the purchased product or service requested.

To send periodic emails: The email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems and are required to keep the information confidential.

After a financial transaction, your private information will be kept on file with the Payment Gateway for more than 60 days in order to maintain your company records and any ongoing orders you may place. Social security numbers for Customer Acquisition Partners are encrypted and kept on file for tax purposes.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enable the site’s or service provider’s systems to recognize your browser to capture and remember certain information.

We use cookies to understand and save your preferences for future visits. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting customer service.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website.

California Online Privacy Protection Act Compliance

Because we value your privacy, we have taken the necessary precautions to comply with the California Online Privacy Protection Act. We, therefore, will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at any time by logging into their control panel and going to the ‘Edit Profile’ page.

Children’s Online Privacy Protection Act Compliance

We comply with the requirements of COPPA (Children’s Online Privacy Protection Act), and we do not collect any information from anyone under 18 years of age. Our website, products, and services are all directed to people who are at least 18 years old or older.

Spam Policy

Infinity One Network LLC prohibits the distribution or delivery of any unsolicited commercial e-mail or bulk email, known as “spam.” Emails sent by Infinity One Network LLC may only be sent to recipients who have been clearly notified of the collection and use of their email address and have consented to receive communication from the Customer Acquisition Partner or Customer.

Emails sent, or caused to be sent, by Infinity One Network LLC may not:

Represent themselves as an employee of Infinity One Network LLC
Use or contain invalid or forged headers
Use or contain invalid or non-existent domain names
Misrepresent, hide, or obscure any information in identifying the point of origin or the transmission path
Use deceptive addressing
Use a third-party’s internet domain name or be relayed from or through a third-party’s equipment without permission of the third party.
Use misleading information in the subject line or otherwise make false or misleading comments in the email content.
Otherwise, violating Infinity One Network LLC Terms and Conditions, Policies and Procedures, or Advertising Policy.

Violation of the Infinity One Network LLC Anti-Spam Policy will be taken very seriously. Any Customer Acquisition Partner or Customer who is determined to be in violation of this policy may be terminated immediately.

If a Customer Acquisition Partner or Customer violates this policy, causes any damage or loss to Infinity One Network LLC business operations, or causes the Infinity One Network LLC website or email functionality to interfere with normal service, the Customer Acquisition Partner or Customer may be held personally liable for damages and loss of business.

Income Disclaimer

Infinity One Network LLC makes an effort to accurately represent all the products and services offered on this website. We also offer a Customer Acquisition Partner program, which pays a commission for referring sales. Infinity One Network LLC pays a commission pursuant to the current compensation plan. As with any compensation plan, your results may vary and will be based on your individual aptitude, business experience, knowledge, and level of aspiration. There are NO guarantees concerning the level of success you may experience. Any testimonials and examples used may represent exceptional results, which do not apply to the average purchaser or Customer Acquisition Partner and are not intended to represent or guarantee that anyone will achieve the same or similar results. Each individual’s success depends on his or her background, commitment, desire, and enthusiasm. There is no assurance that examples of past earnings can be duplicated in the future.

Infinity One Network LLC cannot guarantee your future results or success. There are some unknown risks in any business and on the Internet that we cannot foresee, which may reduce the results you experience. Infinity One Network LLC is not responsible for your actions. The use of our products, services, and information should be based on your own due diligence, and you agree that Infinity One Network LLC is not liable for any success or failure of your business that is directly or indirectly related to the purchase and use of our products, services, and information.

Price Changes

Price adjustments for Infinity One Network LLC Supplements, applicable to retail, Customer+ program, and Customer Acquisition Partners, may occur periodically. The prices for monthly recurring orders are subject to change without prior notification. Infinity One Network LLC reserves the right to modify prices for products or services offered through these programs. Any alterations in pricing will not impact orders placed before the pricing modification. All parties involved will be informed of price changes through official communication channels provided by Infinity One Network LLC Supplements.

Terms of Use

I, the undersigned applicant, am of legal age in the state, country, or jurisdiction in which I reside, but at least 18 years old and legally competent to enter into contracts. I understand that I must be located in a jurisdiction where it is legal for me to conduct Infinity One Network LLC, International business, and I understand that this Agreement is not binding until receipt and acceptance by Infinity One Network LLC, hereinafter “COMPANY,” at its home office in Miami, Florida, USA. 2. I understand that there is no charge or purchase requirement to become a COMPANY CUSTOMER ACQUISITION PARTNER. I agree to represent the Infinity One Network LLC Compensation Plan fairly and completely, emphasizing that retail sales are a requirement and that no fee can be derived from the mere act of recruiting.
I agree to operate my business in accordance with the Infinity One Network LLC compensation plan, terms, and conditions, rules and regulations, policies and procedures, etc., as set forth by Infinity One Network LLC in this Agreement, the CUSTOMER ACQUISITION PARTNER Guide and published are available in the Infinity One Network LLC website which is incorporated by reference and may be amended and/or revised from time to time.
I will become an Independent Contractor upon acceptance of this application by Infinity One Network LLC at its offices in Miami, FL and will at that time have the right to sell Infinity One Network LLC products and services in accordance with the Infinity One Network LLC Compensation Plan. Infinity One Network LLC reserves the right to decline this application at its sole discretion.
This agreement may not be assigned or transferred without the written consent of Infinity One Network LLC. I understand that my Registered CUSTOMER ACQUISITION PARTNER can be inherited or bequeathed but cannot be transferred or assigned during my lifetime without the written consent of Infinity One Network LLC, which consent will not be unreasonably withheld.
As an Infinity One Network LLC Registered CUSTOMER ACQUISITION PARTNER, I am an Independent Contractor, and this does not constitute the sale of any franchise, security, exclusive territory, or the making of any investment.
I understand that I may not use the Infinity One Network LLC trademarks, trade names, service marks, or registrations except in materials provided by Infinity One Network LLC. I understand that promotions and all materials using the Infinity One Network LLC and associated company trademarks, logos, or registrations must have compliance review and written approval for use. This includes written, audio, video, and information both in print and digital form.
I acknowledge that I am an Independent Contractor and will comply with any and all applicable Federal, State, and local laws or regulations in the practice of my business. I understand and agree that I will not be treated as an employee with respect to such services for Federal or State tax purposes, including but not limited to the Federal Insurance Contribution Act, the Social Security Act, the Federal Employment Unemployment Tax Act, and Income tax withholding at source or for any Federal, State, and Federal income taxes as required by law.
I understand that Infinity One Network LLC has the right to initiate any action it deems appropriate, including terminating any individual or company from participating.
I certify that neither Infinity One Network LLC nor my sponsor have made any claims of guaranteed earnings or representations of anticipated earnings that might result from my efforts. I understand that I may not make any verbal, written, or digital statements regarding claims with regard to income or potential earnings that might result from my efforts. I understand that Infinity One Network LLC has not licensed or authorized me to give financial advice or opinions.
I understand that no attorney general or other regulatory authority ever reviews, endorses, or approves any product, membership, compensation program, or company, and I will make no such claim to others. In the event a question arises concerning legal compliance by Infinity One Network LLC, such shall be submitted to the Infinity One Network LLC Legal Department in writing using the address on this webpage.
I agree to defend, indemnify, and hold harmless Infinity One Network LLC, its officers, directors, employees, agents, and/or consultants from any and all claims, suits, damages, obligations, losses, and expenses, including, but not limited to attorney fees arising out of my actions and any conduct in violation of this agreement.
I hereby agree that I must train my personal sales organization. This includes advising each person in my personal sales organization of all the rules and regulations contained in the CUSTOMER ACQUISITION PARTNER Guide.
I understand and will abide by all the Infinity One Network LLC policies and procedures, rules and regulations, and the compensation plan as stated in this Agreement, the CUSTOMER ACQUISITION PARTNER Guide, and/or the company website. Further, I expressly agree that all of these are herein incorporated by reference and, for all purposes, shall constitute part of this Agreement.
I agree to refrain from producing, selling, and using any written or digital promotional or advertising materials that have not been reviewed by compliance and approved in writing or provided by Infinity One Network LLC.
If I recruit another Registered CUSTOMER ACQUISITION PARTNER, I agree to perform a bonafide supervisory, distributive, and selling function in connection with the sale of the Infinity One Network LLC products and services to the ultimate consumer.
I do not hold a beneficial interest in any other Registered CUSTOMER ACQUISITION PARTNER other than my spouse’s, which, if applicable, must be directly connected to my registered CUSTOMER ACQUISITION PARTNER.
I understand that I have the right to terminate my Registered CUSTOMER ACQUISITION PARTNER status at any time by sending written notice to Infinity One Network LLC via the Global Support Ticket system. Such voluntary termination is effective upon receipt of such notice by Infinity One Network LLC, and I may not reapply for a period of six months from the date of termination. I also understand and agree that Infinity One Network LLC may involuntarily suspend and or terminate, for cause, my Registered CUSTOMER ACQUISITION PARTNER status at any time upon the notice stated in the CUSTOMER ACQUISITION PARTNER Guide.
I understand that I am entitled to refund or replacement for products purchased by me pursuant to the refund policy stated in the CUSTOMER ACQUISITION PARTNER Guide, and I agree to abide by the Infinity One Network LLC Retail Customer Refund Policy contained therein.
In order to receive commissions and overrides. I understand that I must comply with the Infinity One Network LLC 70% Rule and Retail Sales Rule contained in the CUSTOMER ACQUISITION PARTNER Guide.
If under any applicable law or rule of any jurisdiction, any provision of this Agreement is held to be invalid or unenforceable, then Infinity One Network LLC shall have the right to modify such provision to the extent required to make it valid or enforceable. Such modification shall be effective only in the jurisdiction where it is required. Even if any portion of this Agreement is found to be invalid or not applicable in any jurisdiction, the balance of all terms and conditions, policies and procedures, the compensation plan, and any rules, regulations, or requirements shall remain in full force.
I agree as a condition of my receipt of commissions, CUSTOMER ACQUISITION PARTNERs residing in the states of Georgia, North Dakota, Indiana, Michigan, and West Virginia are limited to $500 in purchases during their first six months as a CUSTOMER ACQUISITION PARTNER. CUSTOMER ACQUISITION PARTNER purchases shall be automatically modified to comply with the exemption requirement set forth in any state’s laws regulating business opportunities.
This Agreement and the Infinity One Network LLC CUSTOMER ACQUISITION PARTNER Guide, which are hereto made a part of this agreement, constitute the entire Agreement between me and Infinity One Network LLC, and no other promises, representation, guaranties or agreements of any kind shall be valid unless in writing and signed by all partners, except as provided herein.
This Agreement is not intended and shall not be constituted to create a relationship of employer, employee, agency, partnership, or joint venture between myself and Infinity One Network LLC. I understand that I have no authority to bind the Infinity One Network LLC to any obligation.
I understand that the Infinity One Network LLC rules, regulations, and the CUSTOMER ACQUISITION PARTNER Guide may be amended by Infinity One Network LLC from time to time. I also understand that Infinity One Network LLC may amend the Infinity One Network LLC Compensation Plan from time to time, and I will be bound by it. Any such amendments will be published in the appropriate Infinity One Network LLC literature and become effective upon publication. In the event of any conflict in terms of this Agreement or the Marketing Plan and any such amendment, the amendment will continue.
During the term of the Registered CUSTOMER ACQUISITION PARTNER agreement or renewal, Registered CUSTOMER ACQUISITION PARTNERs shall not sell to other Infinity One Network LLC Registered CUSTOMER ACQUISITION PARTNERs non-Infinity One Network LLC products or services or in any way promote to the Infinity One Network LLC Registered CUSTOMER ACQUISITION PARTNERs (other than those Registered CUSTOMER ACQUISITION PARTNERs personally recruited) opportunities in marketing programs of other companies. The promotion of products or services not associated with Infinity One Network LLC will not be tolerated at any place of business designated for Infinity One Network LLC.
Periodically, Infinity One Network LLC may supply confidential information in the form of data, genealogies, reports, and other material that will provide information to the Registered CUSTOMER ACQUISITION PARTNER concerning their organization. The Registered CUSTOMER ACQUISITION PARTNER agrees upon receipt of said information that such information is proprietary and confidential to Infinity One Network LLC and is transmitted to the Registered CUSTOMER ACQUISITION PARTNER in strictest confidence. The Registered CUSTOMER ACQUISITION PARTNER agrees that he or she will keep the information confidential and not disclose such information to any third party directly or indirectly, nor use the information to compete with Infinity One Network LLC, directly or indirectly at any time, even after the termination of any relationship with Infinity One Network LLC.
I understand and agree that the liability of Infinity One Network LLC and its officers, directors, employees, affiliated entities, and shareholders to Independent Contractors for any claim whatsoever related to the relationship of Infinity One Network LLC and any Independent Contractor, including any cause of action sounding in contract for or strict liability, shall not exceed and be limited to the amount of unsold and unused Infinity One Network LLC product inventory owned by the Independent contractor. In no event shall Infinity One Network LLC be liable to any Independent Contractor for any incidental, special, exemplary, punitive, indirect, or consequential damages.
I understand and agree that except as set forth in the Infinity One Network LLC CUSTOMER ACQUISITION PARTNER Guide, all claims and disputes relating to this Agreement, the right and obligation of the parties or any other claims or causes of actions relating to the performance of this Agreement shall be resolved solely and exclusively by arbitration in the City of Aventura, State of Florida in accordance with the Federal Arbitration Act and the Commercial Rules of the American Arbitration Association. This Agreement is performable in Miami-Dade County, Florida, and governed by the laws of the State of Florida, without regard for conflicts of laws principles.
Notice shall be deemed given when delivered in person or when deposited in the US Mail or with a national overnight delivery service to either party at the address provided in this Agreement. All mail must be certified to show the actual mail date.
You may use your credit card for purchases of the Infinity One Network LLC products; however, you may only use your card for your own purchases. You may not use your card to purchase products for another CUSTOMER ACQUISITION PARTNER.

Your credit card statement will read Infinity One Network LLC.

“I agree to enroll in the yearly subscription plan billed as a CAP (Customer Acquisition Partner) and Customer +, which entails a charge of $50 annually.